Can you give a quick rundown of your services?
In a single line, what is the philosophy behind your sound design?
What is the company's background?
Where are you based?

Audio Specific

What sort of kit do you use?
What are your quality standards for your libraries?
What about BWFs and metadata?
So...mono, stereo, MidSide, polywav, ambisonic tracks?  Why not a single format?  Why not just all stereo?

Licenses, Legal, and Such

I'd like to use one of your libraries on our studio's network and share it with multiple users.  Do you offer multi-user licenses?
I've made a purchase!  How does your download process work?
Do you offer refunds?
Legally speaking, what am I allowed to do with my downloaded sounds?